Cloudee Business Transformation Taps into Cloud-Based SaaS Demands

Bangkok, Thailand, March 4, 2022 / TRAVELINDEX / Cloudee Telecom Co.,Ltd. or Cloudee is positioning itself as a leading system integrator service provider in the growing SaaS and cloud-based services market in Thailand. Gartner, the global tech research firm, indicated that cloud spending in Thailand could see 28.2% growth to (US$1.1 billion) 34.4 billion baht in 2022.

Cloudee is powering Voice and omnichannel communications capabilities for a growing list of clients across multiple industries including BFSI, Manufacturing, Retail, eCommerce, Digital Assets, Insurtech, and Fintech. Cloudee has successfully delivered a full range of Cloud Business Applications and services for BitKub, Alliance Group, BTS Group, Lineman, Wongnai, and Wework enabling their remote workforces – powering their call centers, voice solutions, AI ChatBots, and Customer Relations Management (CRM). As a result, Cloudee achieved 70% growth in 2021.

Today’s consumers expect companies and brands to serve their communication needs and act on their behalf 24 hours a day across a plethora of channels. Cloudee provides a unified platform approach by providing seamless integration capabilities bundled with subject matter expertise, a set of dedicated local consultants, and a well-spread experience of delivering more than 600+ projects within Thailand ensuring customer success and business continuity across channels/touchpoints The changing work environment dynamics and the pandemic led mandates resulted in faster adoption of digital services to ensure business continuity. PwC Thailand stated that more than 50% of Thai companies widely adopt cloud-based services, particularly hybrid cloud models that better enable a more effective remote work environment through secure and agile applications.

Mr. Ankush Bhardwaj, CEO of Cloudee Telecom Co.,Ltd. said, “Cloudee has transformed itself into a Cloud Business Application powerhouse by meeting the fast-growing demands of businesses and consumers in Thailand and ASEAN. SaaS adoption is one of the primary components that is driving the growth of cloud computing.

Organizations and SMEs are quickly realizing they must utilize it across their critical business units and operations to further boost business important components such as Communication, Customer Engagement, and Data Security overcloud. Cloudee enables a suite of products such as Voice capabilities providing Contact Center (Inbound and Outbound), Cloud PBX, Cloud IVR, Calls – Domestic / International and all this with seamless integration with well known OmniChannel Platforms – thus we let our clients focus on their core operations while we ensure platform availability and business continuity.

Ankush added, “Businesses and organizations that do not aggressively meet the sophisticated demands of their always-on customers and their multiple channel touchpoint needs may get left behind. And if their sales teams are using siloed Line, Excel, and old PBX VOIP services, which are not connected to social media apps and a robust CRM system, they may soon find themselves unable to compete with competitors already embracing the new business realities. Implementing integrated solutions like Cloudee is a game-changer.”

About Cloudee
Cloudee first offered Voice service capabilities two decades ago and now offers world-class integrated Voice CRM, Cloud Storage, and Omni Channel solutions. Making business communications more accessible, affordable, and highly adoptive is at the core of our expertise and we will continue to help businesses stay one step ahead when it comes to their cloud-solution needs.

Cloudee Voice Cloud
Cloudee Voice Cloud is a comprehensive range of over 20 high-quality, affordable, and easily adopted VOIP products specifically chosen and engineered to meet market needs and customized to specific client requirements. Cloudee products
Currently, manage 3 billion minutes per year with 15 POP’s globally and are well integrated with most business/ CRM applications and are being used by businesses of all sizes across multiple verticals.

Cloudee CX CRM Cloud
Cloudee pioneered bringing global technology partnerships to Thailand and it was this early adoption of new cloud technology that saw the company well-positioned to help clients across industries by offering world-class SaaS platforms to manage Sales, Service, IT Support, Marketing, and much more. One such example is Freshworks, a NASDAQ-listed CRM company, Cloudee is now their authorized regional partner in Thailand – 50,000 companies across the globe, small and large, trust their customer service, sales, and marketing management on the Cloudee platform.

Cloudee Storage
Data is a decision, data is revenue, data is growth. Cloudee understands the importance of accessible and affordable data security that’s available 24/7. Cloudee’s collaboration with Tencent Cloud ensures a company’s data stays in Thailand and is in direct control of the organization. Data is crucial and enabling data on the go is critical in the digital world. Cloudee has two data centers based out of Thailand – going beyond the problems of security, latency, or reach. Always on, always secure and always available anywhere and anytime it needs to be accessed.

Cloudee is trusted by over 600+ businesses across Thailand and has become the leading cloud communication provider in SEA’s emerging markets in less than 5 years. Cloudee has grown steadily to become a regionally recognized name with over 35+ employees offering clients unprecedented reliability and intelligence in business telephony through its flagship product.